Enterprise-Grade HIPAA-Compliant Infrastructure
HealthSail runs on HIPAA-eligible cloud services with US data residency, 99.95% uptime SLA, and disaster recovery designed for healthcare commerce workloads.
Cloud Infrastructure
AWS & GCP HIPAA-eligible servicesHealthSail is deployed on HIPAA-eligible cloud infrastructure from AWS and GCP. All compute, storage, and networking services are selected from the provider's HIPAA-eligible service portfolio, ensuring that every infrastructure component is covered by the cloud provider's BAA. Infrastructure is provisioned using infrastructure-as-code with version-controlled configurations, automated security hardening, and continuous compliance validation. Container orchestration provides automatic scaling, self-healing, and zero-downtime deployments.
Data Residency
US-based data centers onlyAll protected health information is stored and processed exclusively within data centers located in the United States. Primary and secondary data centers are in separate US geographic regions to provide disaster recovery capability without compromising data residency requirements. Infrastructure controls prevent PHI from being replicated to or accessed from any location outside the US. Edge caching for non-PHI content (product images, static assets) may use global CDN nodes, but patient-identified data never leaves US infrastructure.
Uptime SLA
99.95% uptime guaranteeHealthSail commits to 99.95% platform availability measured monthly, excluding scheduled maintenance windows. Scheduled maintenance is performed during off-peak hours with advance notification to customers. The SLA covers all platform components including the commerce engine, patient portal, API endpoints, and administrative dashboard. Service credits are issued automatically when availability falls below the committed threshold. Real-time platform status is available on our public status page.
Disaster Recovery
RTO <4h, RPO <1hHealthSail maintains a comprehensive disaster recovery program with a Recovery Time Objective (RTO) of less than 4 hours and a Recovery Point Objective (RPO) of less than 1 hour. Data is continuously replicated to a secondary data center in a different geographic region. Automated failover systems detect primary site failures and initiate recovery procedures without manual intervention. Disaster recovery procedures are tested quarterly through full failover exercises, and test results are documented for compliance reporting.
Scalability
Auto-scaling infrastructureThe HealthSail platform is designed to scale automatically based on traffic demand. Container orchestration provisions additional compute resources when traffic increases and scales down during low-traffic periods, optimizing cost without sacrificing performance. The platform supports burst traffic handling for scenarios like flash sales on medical supplies or seasonal spikes in flu-related orders. Database scaling uses read replicas and connection pooling to maintain consistent query performance under load. API rate limits are configurable per customer to prevent any single consumer from affecting platform performance for others.
Monitoring & Observability
24/7 monitoring and alertingContinuous monitoring covers infrastructure health, application performance, security events, and integration status. Real-time dashboards provide visibility into platform response times, error rates, throughput, and resource utilization. Automated alerting notifies the operations team of performance degradation, resource constraints, or anomalous behavior before they affect customers. Application performance monitoring (APM) traces individual requests through the full platform stack, enabling rapid root cause identification for any performance issue. Monthly performance reports are provided to Enterprise customers.
Request an Architecture Review
Our engineering team can walk through HealthSail's infrastructure architecture, security controls, and SLA details specific to your requirements.